Shipping Availability:

-We offer both domestic and international shipping, with free shipping available for qualifying orders.

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Shipping Options:

International Orders:

-DHL: Reliable and swift global delivery service.

-Aramex Shop and Ship: Ship to a warehouse in Malaysia, then get it shipped to your country. This option often proves to be cheaper, especially when combined with bulk orders. It’s an ideal solution if you’re collecting orders from friends and family. Simply create an account with Aramex Shop and Ship (https://www.shopandship.com/en/signup?state=newuser), obtain the address of the warehouse, and ship your order to that address. You’ll only pay RM6 for domestic shipping. Any additional charges will be billed to you by Aramex.

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Domestic Orders (within Malaysia):

-Poslaju: Well-established courier for prompt and secure local delivery.

-J&T Express: Fast and dependable service across Malaysia.

-Citylink: Reliable courier with wide domestic reach.

-Instant Delivery: 2-8 hours delivery time. For Johor Bahru area only.

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Customs and Duties for International Orders:

-Customers are responsible for any customs duties, taxes, or additional fees that may apply upon delivery.  Please ensure you are familiar with your country's import regulations to avoid unexpected charges or delays in receiving your package. For further details on duties and taxes, refer to this guide by Borderlinx (http://go.borderlinx.com/tax-and-duty-de-minimis/), which outlines the duties that may apply once a value threshold is exceeded.
 

Shipping Rates & Options:
-Shipping rates and options will be displayed at checkout after you’ve entered your address.

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Order Tracking:

-Tracking information will be provided to your email once your order is dispatched.

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Incorrect Shipping Address Policy:

-Please ensure all shipping details are correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

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Undeliverable Packages:

-If a package is returned to us due to being undeliverable, we will contact you for further instructions. Additional shipping charges may apply.

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Shipping Delays Disclaimer:

-Please note that delivery times may vary due to holidays, weather conditions, or other unforeseen factors. We will keep you updated in case of any significant delays.

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Lost or Damaged Packages:

-In the rare case that your order is lost or damaged during shipping, please contact us immediately. We will assist with a replacement or refund.

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Cancellation & Changes to Orders:

-If you need to make changes or cancel your order, please contact us as soon as possible. Once an order is dispatched, we are unable to modify it.

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DOMESTIC ORDERS (Malaysia)
Processing & Shipping:

- Processing Time: 1-2 business days after payment is received.

- Operating Hours: 09:00-17:00, Monday to Saturday (GMT+8).

Shipping: Orders ship the next working day via Local Courier Service.

Exclusions: Public holidays in Malaysia.

Shipping Charges:

- West Malaysia: RM6 (Free for orders above RM100)

- East Malaysia: RM16 (Free for orders above RM250)

Delivery Times:

- West Malaysia: 1-5 working days

- East Malaysia: 7-14 working days

Contact Us: For any shipping inquiries or assistance, please contact us via email at [heyvapemalaysia@hotmail.com]. We are committed to addressing your concerns promptly and ensuring a smooth shipping experience.

INSTANT DELIVERY (JOHOR BAHRU ONLY)
For customers in Johor Bahru, instant delivery is available. Orders will be delivered within 2-8 hours after payment is received. The cut-off time for instant delivery is 6pm, Monday to Saturday. Orders placed after 6pm will be delivered the next working day, within 2-8 hours starting from the beginning of our operating hours.

INTERNATIONAL ORDERS
Processing & Shipping:

Processing Time: 1-3 business days after payment is received.

Shipping: Orders ship the next business day via DHL Express.

Delivery Times: 3-14 days after shipment.

Shipping Charges:

- Cost: Varies by location. Rates will be shown at checkout after entering your delivery address.

Tracking:

- Yes, we will provide tracking details once your order is processed.

Important Note:

- Please ensure your country permits the import of e-cigarettes. We are not responsible for any duties, charges, losses and confiscations due to local immigration laws. As a consumer opting to purchase and ship products to a country outside of Malaysia, you assume responsibility for your order and confirm that you are informed of the applicable laws governing such shipments. For more information on the rules and regulations regarding vaping products and electronic cigarettes, please consult your local authorities.

Special Requests:

- If you have specific requests, such as discreet packaging or extra protection, please let us know. We will do our best to fulfill them within our capabilities.

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Countries we often ship to:

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NORTH AMERICA 

Canada

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EUROPE (shipping via DHL or Aramex)

United Kingdom, Ireland, France, Belgium, Bulgaria, Czech Republic, Italy, Spain, Norway, Portugal, Netherlands, Switzerland, Austria, Poland, Hungary, Sweden, Finland

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ASIA & ASIA PACIFIC (shipping via DHL or Aramex)

Australia (simply email us your prescription), Hong Kong, New Zealand, Japan

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OTHER Countries

Bahrain, United Arab Emirates, Jordan, Kuwait, Cyprus, Georgia, Greece, Lithuania, Malta, Saudi Arabia, Bangladesh, Iraq, Lebanon, Maldives, Nepal, Egypt, Ethiopia, Gabon, Ghana, Kenya, Madagascar, Malawi, Mali, Mauritius, Morocco, Tanzania, United Republic Of Tunisia, Uganda.

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We recommend using an Aramex Shop and Ship account for hassle-free customs processing and smooth delivery to other countries. To get an accurate shipping cost estimate to these countries, please use Aramex’s shipping rate calculator (https://www.shopandship.com/en/rateandfees). Enter 'Malaysia' as the origin, your destination country, and the weight of your parcel. The calculated amount will be the shipping fees billed to your Aramex account. We do not charge any additional fees for this service—it’s completely free. Remember to include your Aramex Shop and Ship account number in the address section at checkout.