Returns:
Our policy lasts for 30 days from the date of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging. Beyond the 30-day period, returns may be accepted under exceptional circumstances determined at our discretion.

Please note: Promotional or bundle items are non-returnable.

To initiate a return, please contact us at heyvapemalaysia@gmail.com and provide your order number or proof of purchase.

​

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your account registered with us and may be used for your next purchase on our website.

​

Late or Missing Refunds:
If you haven’t received a refund yet, please first check your bank account. Then contact your credit card company and bank. If you've completed these steps and still haven't received your refund, please contact us at heyvapemalaysia@gmail.com.

​

Sale Items:
Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.

​

Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at heyvapemalaysia@gmail.com.

​

Shipping:
To return your product, please contact us at heyvapemalaysia@gmail.com. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

For further assistance or inquiries regarding returns, please contact us at heyvapemalaysia@gmail.com.